13-02-2019 04:19 PM
Hi all, we are currently exploring the opportunity to have some extra community management staff around in the evenings.
We are keen to get your thoughts and feedback regarding night time activity on the forums. If we were able to go ahead with this extra staffing, what are some things you’d like to see from Community Managers within the forums in the evening?
i.e. A staff member prompting discussions, sharing resources, checking in with new members.
The community is after all a collaborative one, so really excited to hear any ideas around what you would love about having extra Forums staff on at night time.
23-02-2019 05:58 PM
to have some extra community management staff around in the evenings, regarding night time activity on the forums.
A staff member prompting discussions, sharing resources, checking in with new members.
Hello @nashy , I think this is a great idea , , replying to new members etc
23-02-2019 06:12 PM
Yes please @nashy @to all those suggestions.
It is my impression that that is what used to happen, but then the forums expanded rapidly, and CG’s were carrying more of that role ..... then there were a spate of moderators leaving, and these tasks seemed to fall more and more to the CG’s. Particularly at the moment we have CG’s struggling within their personal circumstances, so we are a littke thin on the ground, and I for one appreciated more moderator / community manager presence, rather than them (you ?) remaining more silent and behind-the-scenes .....
Happy for anybody to share opposing thoughts .... just wanted to throw one opinion out here and see what y’all think ..... yay or nay ?
23-02-2019 06:14 PM
23-02-2019 06:50 PM
Having a mod pop in from time to time on threads is always welcome @nashy whether it be a social one that is of a declared personal interest or suspected due to their avatar (ie dog thread) or a more serious one.
A social post by a mod is encouraging and a gentle reminder they are hovering and keeping an eye out on all members, not just averting crises😀. Conversely, the anxiety is palpable if a mod is absent or late at Friday Feast ....
24-02-2019 07:25 PM
24-02-2019 07:29 PM
so we are a littke thin on the ground, and I for one appreciated more moderator / community manager presence, rather than them (you ?) remaining more silent and behind-the-scenes .....--- yes I totally agree what you said @Faith-and-Hope
I missed seeing this.--- me too @CheerBear , I fell on it this afternoon and I thought wow
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